In this episode, Jeff Talmadge discusses how he and his team created a point system for his design staff to spread their workload. Each designer is assigned a predetermined number of points, weighted by criteria such as permitting, scope, and complexity of the job. The team tracks points weekly and has found that designers are
An article recently written by Victoria Downing and published in Remodeling Magazine. Employee training is often neglected. But there’s a clear link between company profitability and business owners who invest in employee training. Remodelers don’t have to spend a lot to improve employee skills. Here are some resources. Industry publications: Have production team members subscribe.
It’s easy to be successful in a great economy. You can get away with a lot of bad habits, lack of systems, and high overhead when jobs are large and margins high. But when the economy contracts, job sizes shrink, and margins erode, those bad habits can have a huge affect on the health of
If you’ve ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple. In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons
Many remodelers, builders and business owners make resolutions or commitments to create Standard Operating Procedures (SOPs) and then they get caught up in the daily grind and it never happens. Another challenge for many companies we work with is attracting and hiring people, especially new people to the industry, and getting them trained to “do
The following is an article by Doug Howard, that was recently posted in Remodeling Magazine. The ability to successfully grow a company long-term is based largely on the ability of the owner to manage the critical resources of time, people and money. In this article, I’ll focus on the people, and specifically the first step:
The following is an article by Victoria Downing, that was recently posted in Remodeling Magazine. Party Trooper: Bring Your Team Together With Company Activities and Events Continuing the team-building tradition By Victoria Downing With everyone working so hard, many remodeling company owners feel there is no time, energy, or money for what they may perceive as
There are many legal challenges that can appear suddenly for remodelers, builders and business owners. It is imperative to build your business on a foundation that can weather the storm so that, as our guest today puts it, it doesn’t matter. In this episode, we talk more about the process of “shatterproofing” your business with
Howard Prager joins the show to talk about how memorable leadership can help retain good employees, increase productivity and improve customer service. He outlines his VIP model of leadership, which is easy to apply, proven effective, and will help create a company with which customers will want to do business and employees will want to
The following is an article by Tim Faller that was recently published in Remodeling Magazine. Kinder, gentler remodeling makes for a better work atmosphere and could lead to referrals. By Tim Faller Common Courtesy “The problem with common courtesy is that it’s not too common.” Remember that old saying? It’s true on the roads and
