Tag: customer service

Remodeler’s Opportunities for Thinking Outside the Kitchen

We often receive quality tips from our sponsors that we like to share with you. This week’s tip, on cabinetry remodeling project opportunities, comes from Kevin O’Neill of Wellborn Cabinet, Inc. Through numerous national surveys of remodelers, it has been well recognized that both Kitchen & Bath remodeling have continually held the number  one and

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Stop Profit Leaks Now with Effective Production Meetings

Obviously, your company’s success in producing the job has a huge impact on the entire company. Yes, the jobs have to be sold, designed, estimated – but if they aren’t produced on time and on budget with a delighted client, all of your previous efforts are for naught. During my 20-plus years in this business,

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Kitchen & Bath Market Opportunity For Remodeling Contractors

We often receive quality tips from our sponsors that we like to share with you. This week’s tip, on custom versus “manufactured” cabinets, comes from Kevin O’Neill of Wellborn Cabinet Inc. With home values still depressed across the country and historical   appreciation levels projected to be years away, many consumers are  starting to turn to

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Cement the Sale with the Right Tools

An old Chinese proverb states, “To hear is to forget; to see is to remember.”  Professional remodelers who take this proverb to heart have learned that it’s true.  Visual sales tools can be invaluable in convincing prospects that their remodeling company is the best for the job.  People learn in three ways:  visually, verbally, and

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Selecting Your Kitchen & Bath Manufacturing Partner

We often receive quality tips from our sponsors that we like to share with you. This week’s tip, on custom versus “manufactured” cabinets, comes from Kevin O’Neill of Wellborn Cabinet Inc. Even in recent years where information is so abundant given the evolution of electronic media has infiltrated every part of our lives, it still

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Prequalifying Prospects: Turning Time Into Money

Time means money. Remodelers wear many hats in order to run a successful business, so effective time management is crucial.  One of the most common ways that remodelers find themselves wasting time is attending no-hope appointments with totally unqualified prospects.  These appointments add hours to already long work weeks, take your resources away from more

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How To Grow Your Own Great Clients

Today, Director of Business Development, Ted Dubin, shares information on a business practice that can immediately and directly affect your bottom line. What Can You Do to Encourage Clients to Be “Good Clients”? One sure-fire technique is implementing a strong outbound customer-service program.  Set the tone in the very first sales call:  Your company is

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Define Your Customer Experience Strategy

Do you know what your differentiating factor is when it comes to customer loyalty? What is the deciding factor that makes them buy from you time and time again? Having good salespeople, outstanding discounts, and unforgettable advertising are nice but what draws customers in? The overall experience is what keeps customers loyal and continuing to

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Resolutions for Better Business Results

Since January is the year for resolutions, I want to get on my soapbox to encourage you to make some important resolutions for your business. Pledge to take these actions and you’ll see productivity, efficiency, and team morale all improve. And when these essential parts of your company improve, profits will follow. Resolution 1. Create

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Finding the Pony in the Manure Pile

Everywhere you look, people are looking at life and business in an entirely new way. We all realize that we have to invest in learning new things to give us the best chance of thriving in this environment. To continue to grow, to realize profits, and to see referrals increase once again, every remodeler should

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