Tag Archives: customer service

How To Grow Your Own Great Clients

Today, Director of Business Development, Ted Dubin, shares information on a business practice that can immediately and directly affect your bottom line. What Can You Do to Encourage Clients to Be “Good Clients”? One sure-fire technique is implementing a strong outbound customer-service program.  Set the tone in the very first sales call:  Your company is […]

Define Your Customer Experience Strategy

Do you know what your differentiating factor is when it comes to customer loyalty? What is the deciding factor that makes them buy from you time and time again? Having good salespeople, outstanding discounts, and unforgettable advertising are nice but what draws customers in? The overall experience is what keeps customers loyal and continuing to […]

Resolutions for Better Business Results

Since January is the year for resolutions, I want to get on my soapbox to encourage you to make some important resolutions for your business. Pledge to take these actions and you’ll see productivity, efficiency, and team morale all improve. And when these essential parts of your company improve, profits will follow. Resolution 1. Create […]

Finding the Pony in the Manure Pile

Everywhere you look, people are looking at life and business in an entirely new way. We all realize that we have to invest in learning new things to give us the best chance of thriving in this environment. To continue to grow, to realize profits, and to see referrals increase once again, every remodeler should […]

Ten Marketing Tactics That Work!

Everyone has to be smart about generating leads. Marketing is more important than ever and many of us are finding that we have to spend much more to generate enough leads for our business. Below are ten tactics that you should have in place in your business before you do anything else.  If you don’t […]

Do You Know What You Are Selling?

The last issue of PowerTips was warmly received so I’ve asked Ted Dubin, our Director of Business Development, to continue on the subject of Sales. Ever wonder why you make what seems to be a great presentation but the clients don’t buy?  Perhaps you haven’t told them the Benefit of buying from you! What Are […]

Pass the Baton and Delight Your Clients While You’re At It!

[divider style=”hr-dotted”] Being the savvy business people that we are, we all know that our money is made in the planning stage of a remodeling project, not in the production. By this I mean, that the more organized and complete our planning process, the more quickly we complete high quality projects for delighted clients–and the […]

Becoming a Great Salesperson: Tools for Staying on Top

In the past 3 weeks, I’ve heard from six different remodelers who are very concerned because clients are accepting proposals that are priced significantly lower than their own. It can be devastating to one’s morale to have worked for weeks on a detailed remodeling project proposal only to be told that they’re giving the project […]

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