If you’re a baseball fan than you know that the all-star break is right around the corner. You also know that this game serves as a performance milestone, with most looking at a team’s season in terms of “before the break” and “after the break.” Well, it’s your all-star break, too. How are you performing at
Google home improvement contractors in your area. You’ll notice many who list customer service as one of their top attributes. Within a few clicks, reviews from their clients tell a completely different story. Talk about a huge red flag to homeowners. Remodeling clients are looking for a contractor who doesn’t just talk the talk, but
How many times have you made a great presentation to a highly qualified client only to have them tell you “I’ll think about it” or “I’ll let you know?” How often do you enjoy a great conversation with someone for whom your company is a great fit, only to hear that they’re “gonna check out
Do you have a plan in place for when it’s time to retire? Will you be able to sell your remodeling business or pass it on to a family member? Since you’re probably the most valuable player in your company it can be impossible just to take a vacation, attend a conference, or even take
A myth exists in the remodeling world that repeat business and referral leads will come to you without you lifting a finger. Too many remodelers believe this myth and spend all their effort and money trying to look outside of this valuable community for business. The sad thing is that these outside sources typically deliver
Sometimes remodeling companies put all of their efforts into building the product. However, to be successful in the remodeling industry, your focus should be on offering top-quality service to your customers. When you begin a remodeling business, you have entered a service industry that depends on referrals and repeat business. The amount of business, and
When I think about great leaders, instinctively I think of people who are fearlessly driven and inspire greatness in others. Leadership can show itself in different forms and span a variety of industries. Fortunately for me, working with residential construction professionals, I’m surrounded by leaders who focus on service excellence. All the remodelers I work
One of the best things about today’s selling style is that you have a chance to get to know your prospects before you begin developing a proposal. The best time to learn is within the first few minutes of your sales call. Before you start talking business, make an effort to get to know your
We know that many company-owners face the challenge of getting the best out of their employees. Linda Case provides helps you can hone your leadership skills with volunteer employees. At a recent Remodelers Executive Roundtable meeting 12 highly successful remodelers were discussing how they could hone their leadership skills. I asked each attendee to think
It’s annual planning time and I’m hoping that you and your team are well underway. We just completed our planning session and it was extremely worthwhile. Here are some tips on making this time successful: Include Your Staff in the Planning Process After all, they are the people who are going to make the plan
