Tag Archives: customer service

10 Tips for Becoming a Service Excellence Leader

When I think about great leaders, instinctively I think of people who are fearlessly driven and inspire greatness in others. Leadership can show itself in different forms and span a variety of industries. Fortunately for me, working with residential construction professionals, I’m surrounded by leaders who focus on service excellence. All the remodelers I work […]

How to Build Relationships with Your Customers

One of the best things about today’s selling style is that you have a chance to get to know your prospects before you begin developing a proposal. The best time to learn is within the first few minutes of your sales call. Before you start talking business, make an effort to get to know your […]

The Value of Volunteer Employees

We know that many company-owners face the challenge of getting the best out of their employees. Linda Case provides helps you can hone your leadership skills with volunteer employees. At a recent Remodelers Executive Roundtable meeting 12 highly successful remodelers were discussing how they could hone their leadership skills. I asked each attendee to think […]

Making Annual Planning Successful

It’s annual planning time and I’m hoping that you and your team are well underway. We just completed our planning session and it was extremely worthwhile. Here are some tips on making this time successful: Include Your Staff in the Planning Process After all, they are the people who are going to make the plan […]

Remodeler’s Opportunities for Thinking Outside the Kitchen

We often receive quality tips from our sponsors that we like to share with you. This week’s tip, on cabinetry remodeling project opportunities, comes from Kevin O’Neill of Wellborn Cabinet, Inc. Through numerous national surveys of remodelers, it has been well recognized that both Kitchen & Bath remodeling have continually held the number  one and […]

Stop Profit Leaks Now with Effective Production Meetings

Obviously, your company’s success in producing the job has a huge impact on the entire company. Yes, the jobs have to be sold, designed, estimated – but if they aren’t produced on time and on budget with a delighted client, all of your previous efforts are for naught. During my 20-plus years in this business, […]

Kitchen & Bath Market Opportunity For Remodeling Contractors

We often receive quality tips from our sponsors that we like to share with you. This week’s tip, on custom versus “manufactured” cabinets, comes from Kevin O’Neill of Wellborn Cabinet Inc. With home values still depressed across the country and historical   appreciation levels projected to be years away, many consumers are  starting to turn to […]

Cement the Sale with the Right Tools

An old Chinese proverb states, “To hear is to forget; to see is to remember.”  Professional remodelers who take this proverb to heart have learned that it’s true.  Visual sales tools can be invaluable in convincing prospects that their remodeling company is the best for the job.  People learn in three ways:  visually, verbally, and […]

Selecting Your Kitchen & Bath Manufacturing Partner

We often receive quality tips from our sponsors that we like to share with you. This week’s tip, on custom versus “manufactured” cabinets, comes from Kevin O’Neill of Wellborn Cabinet Inc. Even in recent years where information is so abundant given the evolution of electronic media has infiltrated every part of our lives, it still […]

Prequalifying Prospects: Turning Time Into Money

Time means money. Remodelers wear many hats in order to run a successful business, so effective time management is crucial.  One of the most common ways that remodelers find themselves wasting time is attending no-hope appointments with totally unqualified prospects.  These appointments add hours to already long work weeks, take your resources away from more […]

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