Tag Archives: customer service

How to Showcase Your Customer Relationships for More Referrals

Word-of-mouth recommendations are still essential for your business, but they’re happening on the Internet as much – if not more – than at the coffee shop or grocery store. To build your brand and drive new business, you need to become part of online conversations. Why? About 40 percent of homeowners said they would be […]

Pricing on Your Website? Don’t Do It!

A couple of weeks ago I received a guest contributor submission from one of our Marketplace partners, Brian Brauntuch of EVEN Financial. The moment I opened the draft and read the title, 3 Reasons to Put Prices on your Website, I recognized it would be controversial to say the least. I had my reservations about publishing the submission, but in […]

3 Reasons to Put Prices on your Website

Imagine walking into an upscale restaurant on a Saturday night. You’re willing to spend $75. That should include an appetizer, an entree, two drinks and maybe a dessert if it fits within the budget. There’s only one problem: the restaurant’s menu doesn’t have any prices listed. Based on reviews you’ve read, it would seem the pricing […]

How to Dazzle Your Clients with Smart Design

How many of your clients request a bigger design in a smaller space? Maybe they want the organization, storage, and convenience that a larger home would have? Many people have found themselves living in smaller spaces and need your help making the most of each inch. There could be a simple solution to this common […]

How to Stop Losing Money on Change Orders

Have you ever lost money because you didn’t manage the change order process effectively? In a perfect world, your original plans are clear, and the job will be produced as planned and with zero modifications. However, since that rarely happens I thought it would be a good idea to explore this under-appreciated topic. In this […]

Why Being a ‘Clean’ Contractor Gives You a Competitive Edge

Think about what it’s like when you talk to homeowners who are remodeling for the first time. They don’t know exactly what they are getting themselves into when they turn part of their house over to you for several months. If you’re smart, you’ll explain the process and the possible pitfalls (such as dust), step-by-step, […]

Should You Market to a Generation?

I was on the panel during a Q&A session at the Master Your Remodeling Business Workshop this January past. One of the questions thrown my way was, “Now that the boomers are moving out, how do we market to the other generations?” Having just recently written the PowerTip article 4 Tips to Connecting with Millennials, […]

Dealing with Client Conflict: How to navigate the 4 stages

Every company has some conflict with clients from time to time. The way your team handles these occurrences can mean the difference between creating a loyal client for life and a disgruntled homeowner who will spread their dissatisfaction throughout the community. Seek first to understand, and then to be understood. Stephen Covey, Author There are […]

How to Quickly Connect with People and Make a Tremendous Impression

It’s time for the first ever installment of “Skills every remodeler should have, but don’t think it’s very important, so they don’t take the time to figure out how to do it.” (It’s a working title.) Let’s kick off this series with the burning question, “How can I remember people’s names?” – something every remodeler should know […]

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