PowerTips | The Remodeler's Guide to Business

Posts Tagged customer service

Looking for LEAN: Better Customer Experiences All Around You

Looking for LEAN: Better Customer Experiences All Around You

Creating a successful remodeling company, one that’s profitable year in and year out, isn’t easy. That’s where LEAN comes in. You can look to many well-known companies for signs of how they incorporate LEAN practices and principles into their processes — and how that positively affects the customer experience.  Every day, we experience situations that have processes that are anything…

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Posted in: Business Management, Financial Management, PowerTips

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[Podcast] Episode 23: Managing Your Customers with Chip Doyle

As a business owner, it seems like you manage everyone — your staff, your crews, your kids, your pets. But if you — and especially your designers — aren’t managing your customers, says Chip Doyle, you’re wasting time and losing out on potential profits. In this episode, Victoria, Mark and Chip discuss how to break…

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Posted in: Podcast, PowerTips, PowerTips Unscripted, Sales

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Is Your Company Disaster-proof?

Is Your Company Disaster-proof?

For business owners, the tragic events unfolding before us in Texas prove the critical importance of having a disaster recovery plan. Ask yourself, “How would my business survive such a catastrophe? How would we continue to operate?” According to the Federal Emergency Management Agency (FEMA), 40% of businesses do not reopen after a disaster, and…

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Posted in: Admin & Human Resources, Business Management, Financial Management, PowerTips, PowerTips Articles

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PowerTips TV Throw-back Thursday: “How to Stop Losing Money on Change Orders”

We are excited to announce that PowerTips TV will be returning this Fall! So to get you ready, we’re bringing back some of our best episodes over the past few years. Since we are in the midst of Slippage Awareness Month, we’re bringing back an episode focused on ways to control costs in production, “How…

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Posted in: Business Management, Financial Management, PowerTips, PowerTipsTV, Production

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Selling Without Slippage: Translate & Communicate

Selling Without Slippage: Translate & Communicate

The responsibilities of a Sales Person range significantly within a remodeling company for many reasons. Typically, a sales person is rewarded by closing the deal and setting expectations with the client. However, it is equally important to know how he or she can help reduce profit slippage by communicating the client’s project details effectively, when…

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Posted in: Business Management, PowerTips, PowerTips Articles, Sales

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How to Say “I Don’t Know” Without Losing Face

How to Say “I Don’t Know” Without Losing Face

Between my brother and me, we know everything. The answer to your last question… well, that’s one my brother knows.   In all jobs – especially remodeling – there will be times when you don’t know the answer to something. In and of itself, this isn’t necessarily a bad thing. However, it can cause major problems…

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Posted in: Admin & Human Resources, PowerTips, PowerTips Articles, Production, Sales

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The 4 C’s of an Amazing Customer Experience

The 4 C’s of an Amazing Customer Experience

The days of laying down canvas tarps in the hallway, giving the workspace a light sweep, and leaving a note for your client are over. The truth is; living in a home through a remodeling project is a highly stressful experience for the homeowner. (Yes, you are living there.) But don’t fret. With the proper…

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Posted in: Marketing, PowerTips, PowerTips Articles, Sales

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