PowerTips | The Remodeler's Guide to Business

Posts Tagged customer service

Getting Insight Into the Client Experience

Getting Insight Into the Client Experience

I’ve been talking for a long time about the importance of a great client experience. I got some insight recently that reinforces what I’ve been trying to get across to Production teams all over the country. I was with a contractor who’s having his own house built. He is subbing it out, not trying to…

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Posted in: Business Management, PowerTips, PowerTips Articles, Production

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PowerTips Book Recommendations: December 2018

PowerTips Book Recommendations: December 2018

We’re making a list and checking it twice, to bring you our last edition of book recommendations for this year from our staff, facilitators, and Roundtables members. Add these selections to your own reading list or to your holiday gift list — to give or get. The recommendations run the gamut from business to fiction,…

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Posted in: Book Recommendations, PowerTips, PowerTips Articles

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Looking for LEAN: Better Customer Experiences All Around You

Looking for LEAN: Better Customer Experiences All Around You

Creating a successful remodeling company, one that’s profitable year in and year out, isn’t easy. That’s where LEAN comes in. You can look to many well-known companies for signs of how they incorporate LEAN practices and principles into their processes — and how that positively affects the customer experience.  Every day, we experience situations that have processes that are anything…

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Posted in: Business Management, Financial Management, PowerTips

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[Podcast] Episode 23: Managing Your Customers with Chip Doyle

As a business owner, it seems like you manage everyone — your staff, your crews, your kids, your pets. But if you — and especially your designers — aren’t managing your customers, says Chip Doyle, you’re wasting time and losing out on potential profits. In this episode, Victoria, Mark and Chip discuss how to break…

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Posted in: Podcast, PowerTips, PowerTips Unscripted, Sales

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Is Your Company Disaster-proof?

Is Your Company Disaster-proof?

For business owners, the tragic events unfolding before us in Texas prove the critical importance of having a disaster recovery plan. Ask yourself, “How would my business survive such a catastrophe? How would we continue to operate?” According to the Federal Emergency Management Agency (FEMA), 40% of businesses do not reopen after a disaster, and…

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Posted in: Admin & Human Resources, Business Management, Financial Management, PowerTips, PowerTips Articles

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PowerTips TV Throw-back Thursday: “How to Stop Losing Money on Change Orders”

We are excited to announce that PowerTips TV will be returning this Fall! So to get you ready, we’re bringing back some of our best episodes over the past few years. Since we are in the midst of Slippage Awareness Month, we’re bringing back an episode focused on ways to control costs in production, “How…

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Posted in: Business Management, Financial Management, PowerTips, PowerTipsTV, Production

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Selling Without Slippage: Translate & Communicate

Selling Without Slippage: Translate & Communicate

The responsibilities of a Sales Person range significantly within a remodeling company for many reasons. Typically, a sales person is rewarded by closing the deal and setting expectations with the client. However, it is equally important to know how he or she can help reduce profit slippage by communicating the client’s project details effectively, when…

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Posted in: Business Management, PowerTips, PowerTips Articles, Sales

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