Tag Archives: customer feedback

The Secret to Reselling Past Clients

Be honest, is there anything more annoying than finding out a past customer recently had work done on their house but they went with another company? Most of the time it’s not because they didn’t want to use you: it’s because they didn’t know (or couldn’t remember) that you could do that specific type of work. In […]

Setting Marketing Goals for Success

Do you know where you are going? A wise man once said “If you don’t know where you are going, any road will take you there!”  Yet business experts agree that goals power businesses. By defining your business goals for the coming year, you’ll be able to target your marketing efforts to reach them. Carefully […]

10 Tips for Becoming a Service Excellence Leader

When I think about great leaders, instinctively I think of people who are fearlessly driven and inspire greatness in others. Leadership can show itself in different forms and span a variety of industries. Fortunately for me, working with residential construction professionals, I’m surrounded by leaders who focus on service excellence. All the remodelers I work […]

Define Your Customer Experience Strategy

Do you know what your differentiating factor is when it comes to customer loyalty? What is the deciding factor that makes them buy from you time and time again? Having good salespeople, outstanding discounts, and unforgettable advertising are nice but what draws customers in? The overall experience is what keeps customers loyal and continuing to […]

Pass the Baton and Delight Your Clients While You’re At It!

[divider style=”hr-dotted”] Being the savvy business people that we are, we all know that our money is made in the planning stage of a remodeling project, not in the production. By this I mean, that the more organized and complete our planning process, the more quickly we complete high quality projects for delighted clients–and the […]

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