Tag Archives: conflict management

What to Say When Something Goes Wrong

One of the most challenging parts of running a successful company is dealing with conflicts.  We are in a people business which means that conflicts are inevitable.  Because most people simply don’t like dealing with unpleasant issues – issues that could potentially mean loss of business or tension in the office —  a common response […]

Dealing with Unpleasant Conversations

One of the toughest parts of managing for many people happens when they have to talk to an employee, sub, or client about an unpleasant topic — whether it’s underperformance, a disagreement about a bill, or a misunderstanding about a project. Many people don’t know the best strategies for dealing with these tough conversations so […]