Every company has some conflict with clients from time to time. The way your team handles these occurrences can mean the difference between creating a loyal client for life and a disgruntled homeowner who will spread their dissatisfaction throughout the community. Seek first to understand, and then to be understood. Stephen Covey, Author There are
Most people in a management position think they are a great manager. Not just good — great! The unfortunate truth is that most managers are far from great. It’s the rare individual that can look at themselves and see their shortcomings. So if you manage others in a remodeling company, you should check yourself for
So more and more of your leads are coming from the web, right? But here’s the question … Are you happy with how many are converting to solid, set appointments and sales? If not, you’re not alone as many remodelers are experiencing lackluster ‘conversion rates’ with web shoppers. Well, listen up as we’re about to
How well are you doing at sales? Are you closing 50 percent of the leads you sit down with? 30 percent? Ten? Well, if you feel you’re not closing as many as you should be, then this episode of PowerTips TV is for you. Watch this weeks short, four minute episode (not including the outtakes) for
Ever wonder why some people have all the best employees? Why they seem to sell every lead they touch? Why everyone knows them wherever they go? Most likely they are utilizing the techniques taught in the best selling book How to Win Friends & Influence People, by Dale Carnegie. And in this week’s episode of
Parking lots, traffic lights, scribes and soapboxes. Do you know what these four things have in common? If you didn’t say “meetings” then this is a must-see episode of PowerTips TV! Whether you have two employees or 200, meetings are a must-do component to operating a successful remodeling company. But it takes more than just
I’d venture to say that 98% of remodeling companies do not have a professional copywriter and/or art director on their staff. But what if I told you that you could get the expertise of these talented (and expensive) professionals for free? You may be thinking “Mark, you’re nuts.” Then again, “what’s a copywriter?” or “why would
We all know networking is beneficial for a variety of reasons, including exploring a new career or looking for a job; expanding your referral base; and keeping you in touch with your industry. But there is more to networking than just showing up and giving out your business card. Here we talk about some strategies
Be honest, is there anything more annoying than finding out a past customer recently had work done on their house but they went with another company? Most of the time it’s not because they didn’t want to use you: it’s because they didn’t know (or couldn’t remember) that you could do that specific type of work. In
How many times have you made a great presentation to a highly qualified client only to have them tell you “I’ll think about it” or “I’ll let you know?” How often do you enjoy a great conversation with someone for whom your company is a great fit, only to hear that they’re “gonna check out
