On this week’s episode, Victoria gives you tips you can use to help ensure you have a fantastic company culture. And if you’re thinking, “why should I worry about that?” consider this: A great culture drives happy employees. Happy employees turn customers into raving fans. And raving fans, my friend, drive referrals.

Something to ponder

Have you ever walked into a locally owned business and known immediately who the owner is just by the way she is behaving? The owner is genuinely concerned about her customers. She is focused on what the employees are doing and how they are doing it.  She will go to great lengths to make certain that everything is operating to her exacting standards.

Your ultimate goal in having a great culture is spreading this sense of ownership to everyone on your team. You want your customers to think “is that the owner?” with any team member they may encounter.

Focus on a great company culture and your employees will repay you with relentless energy and a commitment to excellence.

How about you?

What does your company do to create a great culture?  Let me know in the comments below!