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The Tim Faller Show
The Art of Estimating with Geno Arroyo – [The Tim Faller Show] S4 E18
Today on the Tim Faller Show, Geno Arroyo joins the show to discuss successful estimating. Geno goes through his process as an estimator for each project from start to finish. Suppose you want a more in-depth breakdown of his methods, including getting labor costs right, then you must attend Remodelers Advantage’s Art of Estimating masterclass,
Using QR Codes for Field Communication – [The Tim Faller Show] S4 E17
Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical
The Client Experience Part 2 with Camille Jenkins – [The Tim Faller Show] S4 E16
Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction. Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions
Seeing Projects from the Client’s Point of View with Meghan Haines – [Best of the Tim Faller Show]
Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?” There is no better
How to Engage Your Staff to Help Train Each Other With Ned Trimming – [Best of The Tim Faller Show]
Training, training, training! Business owners, general managers, and production managers often get caught wondering how to do it all. So, we turned to a former guest and a member of our production manager roundtables, Ned Trimming, to share his efficient training process involving current and new employees. Ned Trimming is the Production Manager at Crescent Builds in Seattle, WA.
Client Experience: It’s what they feel not what we do! – [Tim Faller Show] S4 E15
On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do
The Art of Estimating with Geno Arroyo – [The Tim Faller Show] S4 E18
Today on the Tim Faller Show, Geno Arroyo joins the show to discuss successful estimating. Geno goes through his process as an estimator for each project from start to finish. Suppose you want a more in-depth breakdown of his methods, including getting labor costs right, then you must attend Remodelers Advantage’s Art of Estimating masterclass,
Using QR Codes for Field Communication – [The Tim Faller Show] S4 E17
Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical
The Client Experience Part 2 with Camille Jenkins – [The Tim Faller Show] S4 E16
Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction. Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions
Seeing Projects from the Client’s Point of View with Meghan Haines – [Best of the Tim Faller Show]
Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?” There is no better
How to Engage Your Staff to Help Train Each Other With Ned Trimming – [Best of The Tim Faller Show]
Training, training, training! Business owners, general managers, and production managers often get caught wondering how to do it all. So, we turned to a former guest and a member of our production manager roundtables, Ned Trimming, to share his efficient training process involving current and new employees. Ned Trimming is the Production Manager at Crescent Builds in Seattle, WA.
Client Experience: It’s what they feel not what we do! – [Tim Faller Show] S4 E15
On this episode of the Tim Faller Show, Tim and Steve discuss the client experience and how to turn clients into raving fans. The client experience is all about how the client feels and not what you do. Tim differentiates the customer service a company provides from how clients perceive that service. Not only do
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