Ep.74: Pheel the Love — How the Most Powerful Force in the Universe Builds Great Companies with Tom Burgoyne
Everyone would love to have raving fans — and today’s guest is the most popular mascot in sports.
Tom Burgoyne has had a 30-year career as the best friend of the Phillie Phanatic — the most popular mascot in sports.
In this episode, Tom talks to Victoria and Mark about what the Phanatic has taught him about the importance of customer service in business — and how it can be the difference between being a good company and being a great one.
Tom has applied what he has learned in costume and talks about how the love people have for the Phanatic can be applied to your everyday working life. He’s also the author of Pheel The Love!: How the Most Powerful Force in the Universe Builds Great Companies — Phillie Phanatic Style!
Tom was working in sales when he answered a blind ad to become the backup to the original Phanatic. He was the backup for four years before stepping up into the primary role. He realized the power of the character and the love the Phanatic generates and has applied the principles to boosting customer service and your company through love and fun, including:
- Being authentic
- Deciding to be loving
- Noticing opportunities to share the love
- Acting on the opportunities
- The big smooch — making people feel special
- Being optimistic consistently as a company
- The Love 15 evaluation
- And more …
Tom shares some of his most enduring memories as the Phanatic, including leading the 2008 World Series parade, and hot it gets in the costume, and what the Phanatic and Remodelers Advantage have in common.