Ep.26: Managing Your Clients Through Weekly Meetings with Pete Carey
One of the biggest factors in creating success as a remodeling company is keeping clients happy, and a big part of that is how you manage your jobs. Keeping a pulse on the emotional well-being of your clients with weekly meetings keeps the client on your team, while you manage the job.
Pete Carey drops by to talk to Tim and Steve about how to schedule and run weekly meetings, and why it works.
Pete started working as a carpenter for Riverside Construction in West Lafayette, IN, in the fall of 2001, thinking he’d be there for six months. Instead, he’s been with the company ever since. In April of 2018, he moved into the position of Production Manager, and is enjoying the new challenges that come with the role.
You’ve all worked on jobs that were successful in terms of budget, schedule, and finished product, but the clients were still grumpy at the end. Weekly meetings can help avoid that — but you have to make them productive. It’s not just another meeting for the sake of having one, you’ve got to make sure it’s a vehicle for the larger goal of caring for your clients’ emotional well-being. Pete guides you through the process that works, including:
- How to set expectations with the clients
- The two statements and one question that lead to productive meetings
- How to train Project Managers to run them successfully
- The key to letting clients know you care
- Accentuating the positive
- When to bring in help
- And much, much more…
Empowering and trusting your Project Managers to set and run weekly meetings is a huge step in creating raving fans and boosting referrals.