In this episode, Tim and Steve cover the Customer Experience. Creating a positive feeling in your clients can not only make the project successful but more importantly, leads to referrals which we all know is the “lifeblood” for any successful remodeler. No one knows the concept of Client Experience tracking more than our friends at
In any Nascar race, there are several times during the race when full speed racing has been interrupted or slowed down due to an obstruction on the track, usually caused by an accident or track conditions. A yellow caution flag is presented, requiring slower speeds, no passing, etc. The pace car emerges from pit row
In this episode, we talk about mistakes. Not technical mistakes like forgetting to shim a heavy door, but the mistakes that cost remodelers and renovators in other ways. Our guest was recommended to us from an avid listener in British Columbia who heard him speak at a conference. His topic was avoiding costly mistakes in
Congratulations on Reaching 100 Episodes! To celebrate this milestone, we’re changing up the format, turning the tables and featuring our Host, Tim Faller! In this episode of the Tim Faller Show, Steve interviews his co-host and explores Tim’s background as a lead carpenter, business owner and his transition to a trusted advisor and sought-after industry
As he’s stated many times, Tim wants to see punch lists eliminated completely. The punch list can be an invitation for clients to find fault for remodelers. In new home building, there’s a part of the budget set aside to take care of the punch list. It can be a drain on profits. Usually. Derek
While you may have emergency plans for your business in place, it’s pretty long odds you had anything prepped for a business disruption caused by a global pandemic. Even in the best of times, being an effective leader is challenging — no doubt about it. For those of you who’ve had to put your business
Editor’s note: We’re all working remotely, away from the podcasting studio, so we’ve dug into the virtual vault to bring you this episode. With so many projects on hold due to Covid-19 emergency orders, take some time to get your systems and processes ready for better days. Developing a system that makes your kitchen and
Wouldn’t it be great to have the time to really step back, think about your business and make sure that you’re clear on your goals, using the right strategies, and making sure that your team is well-informed and motivated? But we all know that a successful business has too much going on to have time
If you’ve ever had to deal with legal action in your remodeling business, you know it can be a nightmare. The best thing you can do is to keep you and your projects out of the legal system. Dennis Dixon has used his experience as an expert witness and investigator to help business owners understand
Today’s guest believes that training tradespeople is an overlooked part of solving the labor crisis the remodeling and construction industries continue to face. Ian Schwandt says that lead carpenters are in the best position to have a positive effect on the development of young tradespeople. As a lead carpenter, he practices what he preaches. In
