Again and again as I consult with remodeling companies, I recommend the same action to cure many of their ills. And again and again, they report major improvements when they follow this relatively simple advice. The problem is that many of the companies have outgrown their management structure and yet have staff on board –
Every remodeling company has a production manager who oversees all of the projects going on in the company. Most of the administrative duties that accompany each individual project are the responsibility of the production manager. Budgeting, customer requests as well as complaints, and managing field personnel are only a few major functions. Essentially, a production
Obviously, your company’s success in producing the job has a huge impact on the entire company. Yes, the jobs have to be sold, designed, estimated – but if they aren’t produced on time and on budget with a delighted client, all of your previous efforts are for naught. During my 20-plus years in this business,
Do you automatically turn to the classified ads when you have a new job opening? Unfortunately everyone else in town is doing the same. Most applicants reached through the classified ads are currently unemployed or already have an agreement to leave their firms at a specified time. Thus the classified ad pool of workers
One of the most common questions I’m asked by the remodelers and building product manufacturers that I meet is, “What are you hearing from others?” Since we work with hundreds of remodelers across the United States and Canada, I often have a good anecdotal pulse on what’s happening across the country. Here’s my overview: 80%of
Bench Strength — Definition: The competence and number of employees ready to fill vacant leadership and other positions. Do you have employees in the wings to take on more leadership if the business needs it? This need could develop because the company has grown and needs additional skilled managers . . . or because an
Today, Director of Business Development, Ted Dubin, shares information on a business practice that can immediately and directly affect your bottom line. What Can You Do to Encourage Clients to Be “Good Clients”? One sure-fire technique is implementing a strong outbound customer-service program. Set the tone in the very first sales call: Your company is
At a recent Roundtables™ meeting, several remodeling company owners were drilling deep into the workings of a production department of a fellow member. Their goal was to develop an improvement action plan for this company that would allow them to grow revenue, grow profits, and reduce the chaos and stress in the office. These business
Want to Sell Your Remodeling Business Someday? Read This First. “Sometimes the hardest part of running a business is selling it.” WALL STREET JOURNAL Remodelers frequently begin to think about the value of their remodeling company when they consider retirement and want the money a sale would generate to help fund their retirement lifestyle. In
Production is really where the rubber meets the road. The people involved in production are a huge part of the customer experience — and it’s also where your money is won or lost. Three Major Goals of the Production Department Include: Complete jobs on time, Within budget, Resulting in a highly satisfied client This is
