Training, training, training! Business owners, general managers, and production managers often get caught wondering how to do it all. So, we turned to a former guest and a member of our production manager roundtables, Ned Trimming, to share his efficient training process involving current and new employees. Ned Trimming is the Production Manager at Crescent Builds in Seattle, WA.
Sean Castrina joins the program to discuss why everyone should think like an entrepreneur and the importance of developing a strategy for determining what business you want to start. He shares that when he lost his job, he found another one so he could take his time to figure out his next steps. Sean Castrina
Everyone would love to have raving fans — and today’s guest knows the feeling. Tom Burgoyne has had a 30-year career as the person behind the Phillie Phanatic — the most popular mascot in sports. In this episode, Tom talks to Victoria and Mark about what the Phanatic has taught him about the importance of
Jordan Smith joined the show to discuss partnering with another remodeling company to complete a job two hours outside his service area. He discusses the benefits, risks, and challenges associated with the job type and the steps he took to mitigate problems. Jordan and his wife Veronica started the Smith House Company four years ago to create
Season 4 Starts With This Special Episode Recorded Live at The Remodelers Summit Listen to this episode and get tips on creating an effective and highly functional relationship between company ownership and the production team. Clark Harris and Eric Bain of Innovative Construction discuss how they have built an open, trusting, and team-based relationship that
In this episode, Jeff Talmadge discusses how he and his team created a point system for his design staff to spread their workload. Each designer is assigned a predetermined number of points, weighted by criteria such as permitting, scope, and complexity of the job. The team tracks points weekly and has found that designers are
An article recently written by Tim Faller and published in Remodeling Magazine. A few year ago I experienced firsthand what many clients dread: a poor-quality job and the company’s failure to respond to requests to fix it. A home improvement company completed a siding and gutter job for my parents, but water ran behind the
If you’ve ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple. In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons
If you’ve ever wondered what you’d do differently when starting your remodeling business if you only knew then what you know now, you’re not alone. Tim and Steve do, too. In this episode, the guys talk about what they’ve learned in their time at Remodelers Advantage and from their podcast guests that they wish they
There are many legal challenges that can appear suddenly for remodelers, builders and business owners. It is imperative to build your business on a foundation that can weather the storm so that, as our guest today puts it, it doesn’t matter. In this episode, we talk more about the process of “shatterproofing” your business with
