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All posts by: MARK HARARI

Ep.101: The Delicate Art of Qualifying Remodeling Leads with Chip Doyle

Leads! Lead! Leads! Business is good, leads are coming in. But are you over-qualifying, under-qualifying, or doing it just right?  Chip Doyle’s got research that says 30-60 percent of business is lost because the initial phone call is handled incorrectly. So if you’re not doing it just right, you’re leaving money behind. In this episode, […]

Ep.97: The Magic of Disney’s Customer-Service Strategies with Pete Blank

If you’ve ever visited any Disney theme park across the globe, you may think nobody does customer service and experience like Disney. Although the execution is complex, the baseline concepts are quite simple.  In this episode, Pete Blank shares customer-service strategies from Disney with Victoria and Mark, and shows you how to apply these lessons […]

Ep.95: Being Honest Online with Taylor Rennick

Honesty is truly the best policy when it comes to your website and social media presence. In a sharing economy, your prospects want to know everything about your company before they even pick up the phone.  We’re breaking down why transparency online is important, and how it can lead to more jobs. In this episode, […]