Posts Tagged ‘Production’

Pass the Baton and Delight Your Clients While You’re At It!

Tuesday, September 28th, 2010 by victoria

Being the savvy business people that we are, we all know that our money is made in the planning stage of a remodeling project, not in the production. By this I mean, that the more organized and complete our planning process, the more quickly we complete high quality projects for delighted clients–and the more profits we keep.

In today’s tough economic climate however, it’s more common than ever for business owners to slash preparation time in half so that the job can start quickly. However, when enough time isn’t dedicated to planning, mistakes happen, orders aren’t complete, and the client can experience a deep sense of frustration instead of the delight that we all want.

I know that planning time means additional costs and no homeowner is beating down our doors to pay more, but I also know that the companies that are going to stay strong are those that are delivering top quality client experiences — those that I referred to before.

Remodelers Advantage business coach, Paul Winans, earned his stripes as the owner of a remodeling company for many years. Through the school of hard-knocks, he learned how to delight his customers and build a strong, highly profitable business because of it.

One of the processes he used to set expectations, keep clients informed, and avoid misunderstandings was the Pass The Baton process. This isn’t a process that he went into unprepared. Instead, he planned this meeting carefully. He was a true believer in the idea that planning is essential to profits.

Listen into a recent teleseminar as Paul explains how to use this essential process to set your company apart from the competition.

Internships Ease Office Workload

Friday, June 18th, 2010 by victoria

If you need some extra help in your office but don’t have the budget—or enough work—to hire an employee, consider bringing in a part-time unpaid intern from a local college or high school.

Len McAdams, founder and president of McAdams Builders in Kirkland, Wash., posted an ad for non-salaried internship on craigslist (www. craigslist.com) and received many responses from interested students. “We continued to receive applications 2 weeks after the ad ran, says the remodeler.

McAdams selected Dan, a student in his senior year at a local college. At McAdams Builders, Dan’s duties include keeping the company’s image current on various social media Web sites and scanning old files for permanent storage.

The arrangement is a symbiotic one. Dan is gaining experience in a business environment to enhance his resume. In return, “We have a high-energy person doing things we would otherwise not have time to do,” says McAdams. The company also benefits from Dan’s young insights and perspective—“which are, unfortunately, lacking in our aging staff,” says the remodeler.

McAdams points out that he is carefully following legal advice to make sure that Dan does not become an employee by accident. “A maximum of 12 weeks and 20 hours per week (Dan works far less) are a few of the criteria,” says the remodeler.

Before you bring in an intern, sit down with your staff and identify tasks you’d like the intern to do. Perhaps he or she could draft customer satisfaction surveys, help organize a home tour, put client files in order, send out invoices, or possibly shadow some of your production personnel to help them with miscellaneous administrative tasks.

You may want to contact a nearby college or high school and talk to a guidance counselor or department head to see what kind of tasks would benefit and interest students seeking internships.

As McAdams did, be sure to consult your lawyer about work hour limits and other federal and legal stipulations for unpaid internships.