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The company has developed an
identifiable niche with identifiable prime buyers. This niche
can be easily explained.
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The company produces and implements
an annual marketing plan
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Marketing funding is adequate
to consistently generate the right quality and quantity of leads
for the company.
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The company’s marketing
program emphasizes 4-6 annual communications with past
clients and those that refer others to the company.
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Do you have a website?
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The company sets clear and achievable
sales goals. Typically, the annual volume for a professional
salesperson is $600,000+ in full-line remodeling, and $350,000+
for specialty companies for full-line companies with average
job sizes under $8,000. The larger the average job size, the
higher this goal can be set.
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Salespeople adhere to the company-specified
mark-up level.
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Salespeople have a close ratio
of 13 to 15 (that is one sale for each 3-5 qualified leads
they have first appointments with)
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Estimating overall is within
2% to 3% of actual costs
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The company has a high percentage
(60% plus) of repeat and referral buyers.
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Ongoing sales training is well-funded
in the budget, and well-utilized
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Sales people are encouraged and
expected to weed out any overly difficult clients before selling
to them.
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Production stresses pre-job planning
and debugging by holding a company pre-construction conference
and client pre-construction conference.
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The company has a standard handoff
package, which must be adhered to before the job moves into production.
Production has the right to refuse a job if it has not been well
packaged by sales.
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Production controls the job-start
schedule.
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Actual job costs are within 2%
to 3% of estimated costs.
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Safety is a top priority for
production and OSHA and commonsense written safety rules are
closely adhered to.
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Production holds weekly meetings
with ongoing clients at which they discuss job progress and whether
the company can do anything to make the process more comfortable
for the homeowners
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The company utilizes
a Job Scheduling – software
program
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The company has a clear organizational
chart and logical chains of authority with no more than 3-5 staff
people reporting directly to the owner. Each employee understands
the organizational chart and their position in it.
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Every position (including the
owner) has a written job description that is updated when needed
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The company has developed an
efficient hiring system. This is in place for each position which
includes recruit, how to describe the position in an ad or flyer,
how to screen applicants, an interview system, interview questions,
any testing to be done, a complete job description, and a policy
manual
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The company uses personality
profiling with all current employees and all new prospective
hires to assess their aptitudes with those required by their
position (or prospective position)
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Performance reviews are systematic
and held at least bi-annually
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The company owner drives Strategic
Planning. He/she projects the company vision into the future,
sets measurable goals and targets that will enable the company
to achieve their 1 and 3 year business plans
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