This Week's Tip!
Celebrate Project CompletionMake projects even more memorable for your clients by celebrating their completion with a bang. That’s literally the case when the folks at Lee Kimball pop the cork at a champagne party or a similar celebration for their clients in their newly remodeled home. “We plan an end-of-the-job meeting (or celebration) for every project,” says Bruce Johnson, co-owner of the Winchester, Mass.-based design/build remodeling firm. “The meetings/celebrations vary depending on the client and type of job. It could be balloons, muffins, and coffee, or flowers, cheese, and wine or champagne. We have even hosted celebrations where the clients arrive and are greeted by our people cheerfully preparing dinner in their kitchen. We do set this up with them in advance.” Celebrants include the clients, of course, plus the project designer, project manager, one of the company owners, and others who have worked on the project. From time to time, other office personnel or key trade contractors may also attend the festivities. “It is great motivation to get the job completed,” Johnson says. “Everyone works toward that deadline and we do whatever is necessary to finish up, clean the space, and move our stuff out. ”It also shows the client how much we care. A new space should be celebrated because it is where the clients will live, entertain, and make memories for a lifetime. It helps to build a lasting relationship. ”Finally, it is a place to learn,” says the remodeler. “We can always improve and we ask our clients for constructive criticism. We also ask for referrals.”
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